Warranty: All our products have a 3-year warranty, provided that the damage is not caused by misuse of the product.
Return period: To make a return, it must be done within 30 days of purchase.
Return process: Send an email to moothshop@gmail.com with the subject “Return: Order Number” containing a copy of the proof of purchase that we sent to the address you provided, the return method you desire and a photo of the product in your possession.
Once we receive the mail, you will receive a label that you will have to print and place on the package, present it at your post office and send it.
Documents required for a return: You must attach proof of purchase and a photo of the product in your possession.
Return costs: Free for the first 14 days, from then on, if the value returned is less than €10, you will only have to pay the shipping costs indicated by the carrier .
Non-returnable products: Returns of custom made cases are not permitted.
Return method: Replacement with a product of the same value or refund of the purchase amount, not including the shipping costs of the original purchase.
Return Policy FAQ
When creating your e-commerce return policy, you may have questions. Here are some of the most common ones among our clients.
Where do I put my store's Return Policy?
You must have this document visible so that customers can consult it freely and in an accessible way. A good option to place your company's return policy is in it footer from the web .
Is it mandatory to return the purchase money?
For an online store, it is mandatory to return the purchase money if the customer so requests, at least, within 14 days after purchase . This is known as the withdrawal period for a distance purchase.
How long do I have to return the money?
You must refund money to customers within 14 days since the return process has been completed, according to the returns law for online stores.
For which products is it not mandatory to make a return?
Among the products that You do not have to facilitate the return They include: Services already completed, personalized or made-to-measure products, underwear or swimwear, jewelry, press, food or products that expire quickly, some digital products , such as software, or copyrighted products once the seal has been removed.
Why offer a coupon for returns?
With this type of coupons We manage to build customer loyalty , because even if they have returned the product, they will spend their money on buying another one in our store.
In case you do not accept this offer and we have to refund your money, we can also offer you a discount coupon for future purchases , to try to resolve any dissatisfaction that may have arisen from your shopping experience in our store.